Frequently Asked Questions

To change your email address please follow these steps: Log in → Open “Quick Menu” → “Email and password” → “New email”

Yes, we allow the same user to register multiple accounts of different type, but you will have to provide all the required documentation for each. Please use different emails for this purpose.

There are several methods to contact sellers on our international B2B platform:

1. Personal message: Go to the seller’s account and check the button "More actions on seller" → "Contact Seller'
2. Chat: Go to the seller’s account and check the button "More actions on seller" → "Chat with seller"

In every product page, there is an “Add to Favorites” button. Please click on it in order to add to "My Favorites".

To compare products is very simple. Find a products you want to compare and click 'Compare'.

In order to add items in bulk, there is an option on the quick menu. You have to open your profile and to find a button “Bulk upload Draft items” just under the “Items” button. Click on the button and add your products.

In your account there is an option “Upgrade”. Please log into your account and go to your “Quick menu”. There you will find the “Upgrade” button. Please click on it in order to become a Certified Seller/Manufacturer.

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