Frequently Asked Questions

Buyers and sellers can securely communicate with each other on Export Portal. During the process, both parties can ask each other important questions, settle disputes, and other communication functions. If a dispute persists after buyer and seller negotiations, Export Portal will mediate and find a common ground where both parties involved are satisfied.

These are the selling fees for Sellers and Manufacturers on Export Portal:  https://www.exportportal.com/page/sellerfees

These are the fees for Freight Forwarders on Export Portal: https://www.exportportal.com/page/shipperfees

Make Offer is an option that allows buyers to offer a special price that he/she is willing to pay for a specific amount of items available in stock. The seller decides whether to accept, reject, or counter your offer.

Get Estimate is an option that allows buyers to request a special price for a specific amount of items available in stock.

All information regarding the Product Listing Policy can be found on the following link: https://www.exportportal.com/terms_and_conditions/tc_product_listing?page=modal

The order process starts when the buyer clicks on the button “Start Order”.

The Freight Forwarder gets involved after both parties, the seller and the buyer, have signed all the necessary documents concerning the order process and have chosen the appropriate way of transporting the goods.

The seller receives the payment after the buyer confirms that they have received the products they ordered undamaged and fully correspond to all requirements written in the invoice.

It is mandatory for all the sellers who register on our platform to provide their “Business License”. This document allows individuals or companies to conduct fair business. Our onboarding managers are carefully verifying the submitted documents to make sure each company is legally registered with the appropriate state or county regulators.

We analyze such information as the Company registration number, type of company, date of incorporation, and of course the company’s current status. Your information is used only for verification purposes and is not shared, sold, or distributed by Export Portal, their subsidiaries, or any other associated companies for any other purposes. If you have any questions or concerns, please contact us.

Efforts have been made to ensure transactions are as safe and secure as possible, which includes safeguards for the parties involved. By requiring Buyers to pay upfront and verifying the Seller’s shipment, we ensure parties are equally protected. If complications arise on either front, we will work with both parties to find an agreeable solution. If you have any questions or concerns, feel free to contact us.