Frequently Asked Questions

To change your email address please follow these steps: Log in → Open “Quick Menu” → “Email and password” → “New email”

Yes, we allow the same user to register multiple accounts of different type, but you will have to provide all the required documentation for each. Please use different emails for this purpose.

There are several methods to contact sellers on our international B2B platform:

1. Personal message: Go to the seller’s account and check the button "More actions on seller" → "Contact Seller'
2. Chat: Go to the seller’s account and check the button "More actions on seller" → "Chat with seller"

In every product page, there is an “Add to Favorites” button. Please click on it in order to add to "My Favorites".

To compare products is very simple. Find a products you want to compare and click 'Compare'.

In order to add items in bulk, there is an option on the quick menu. You have to open your profile and to find a button “Bulk upload Draft items” just under the “Items” button. Click on the button and add your products.

In your account there is an option “Upgrade”. Please log into your account and go to your “Quick menu”. There you will find the “Upgrade” button. Please click on it in order to become a Certified Seller/Manufacturer.

In order to list a new product for sale, please, follow the steps shown below:

1. Log into your Seller account on Export Portal.
2. Go to your profile and click on "Add Items" button.
3. Add all the required information and click "Submit".

For a more detailed and clear answer on the "Product Adding" feature, please go to the User Guide Page.

Yes, to add a discount on an already listed product go to: “My Items” → “Edit Item” → “Price Options” and add your discount price.

The buyer and seller will have to complete all the paperwork themselves. However, Export Portal will be available for customer support and provide important information when it comes to customs. For additional information, you can refer to our legal service and library.